Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, email address, phone number, and physical address provided during booking or inquiries.
• WhatsApp Interface Data: When you interact with RedLeaf AI via WhatsApp, we collect your mobile phone number, profile name, and the content of your messages to provide automated assistance.
• Identification Documents: Government-issued ID (Aadhar, PAN, Passport) as required by local laws for check-in.
• Payment Information: Credit/debit card details (processed securely via our payment partners).
• Usage Data: Information about how you use our website or AI services, including IP address, interaction logs, and browser type.

2. How We Use Your Information

We use the collected information for various purposes:

• To process your room reservations and banquet bookings.
• To provide automated customer support and information through the RedLeaf AI system.
• To send transactional messages, booking confirmations, and digital invoices via WhatsApp.
• To provide personalized services during your stay.
• To comply with legal and regulatory requirements.
• To send periodic updates or promotions (only if you have explicitly opted in).

3. WhatsApp Business API & AI Services

Our RedLeaf AI service utilizes the WhatsApp Business API to facilitate seamless communication. By messaging us on WhatsApp, you acknowledge that:

• Your messages are processed by our AI system to provide instant responses.
• Communication history is stored to improve our service quality and maintain a record of your requests.
• Media files (images/documents) sent via WhatsApp may be processed to fulfill your requests (e.g., viewing menus or room photos).

4. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. For WhatsApp communication, we rely on the end-to-end encryption provided by the platform, while data stored on our servers is protected by industry-standard encryption.

5. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. You can choose to turn off all cookies via your browser settings.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business (such as Meta for WhatsApp services), or servicing you, so long as those parties agree to keep this information confidential.

7. Your Consent

By using our website or interacting with our WhatsApp bot (RedLeaf AI), you consent to our privacy policy.